Delivery
Shipping costs / Duration of delivery So that the arrival of your order does not translate into a very damaging mountain of debris from dishes and porcelain or other know that we take the utmost care and attention to our packaging . As for the prices displayed, they include VAT Conditions for orders made from abroad We charge for many countries a fixed price for the delivery of your order. For the list of countries and corresponding delivery rates, please see the table below. This fixed price will appear on your invoice regardless of the value of the order or the weight of the shipment and will also include the costs of processing, packaging, sending and transfer, but also the handling costs customs. Import taxes and duties are in fact levied by the corresponding customs offices and are the responsibility of the recipient. These different taxes meet the legal provisions of the respective destination countries with regard to imports. If necessary, obtain further information from your competent customs office. For orders to Switzerland, the legal German VAT is automatically deducted by our system. Alongside a shipment, your order will be declared and registered by the Swiss customs administration. The amounts applied to Swiss VAT, as if applicable, various taxes and occasional customs duties are your responsibility. For further details, please consult the website of the customs administration of the Swiss Confederation. The delivery address outside of France For orders from other countries, you will find other Rosenthal online stores. Please select the destination country at the top on the home page to be forwarded to the corresponding page. Do we have to pay the shipping costs for each order and each time? Yes, shipping costs are payable for each order. Is partial or fragmented delivery possible? Partial delivery is unfortunately impossible. If you wish to order articles directly available and others on the other hand, available only later, we request or advise you to make two different orders. This is indeed the only guarantee so that you can immediately receive the articles directly available. Because if an order were to include both directly available products and others available only in a second time, you would of course receive your order only in a second time. How long does a delivery take? Unless otherwise specified, and this clearly specified, for a particular item, delivery times are 1 to 3 working days for Germany. Regarding the other countries offered, the deadlines are 7 to 10 working days from the receipt of collection from us, in this case following the authorization issued by your bank or credit institution. How can I follow and be informed of the status of my order? From the moment your package begins its journey, we will immediately send you an email containing a tracking code or tracking code for your order. This code will allow you to track your order at any time. The delivery costs are understood to be sent in UPS certified and secure packaging in 1,2,3,6 and 12 bottles packaging. for any other volume or packaging please consult us via the contact form, by phone or by email. Delivery costs are offered in mainland France for a minimum order of € 300. In other cases the costs are calculated at the fairest price with the guarantee of a safe transport of your products.